RWHi @chris_barfield just catching up here… sounds like @ToddYYC @Azuri have already mentioned most of what’s needed.
I can tell you from personal exp with the air pump not working (stopped on day 9 of grow), and coincidentally the lights stopped working as well—what I’ve done as a hack to ensure the roots get oxygen is set my unit to a continuous drain loop. Meaning I went in the app, set it to drain and have the hose pointed to the bottom of the coco pod so there is a continuous flow of water hitting the roots, as well, that keeps the white lights on for my plant since the others aren’t working.
My new unit is set to arrive on thurs, and it will have been two weeks by then. In the pics below you can see my hose set up, and what my plant looks like as of today. It’s a little stunted for its age but it’s not too bad. It’s surviving! You could do the same until you hear from support.
Also with your tap root issue, I think it will end up working out ok, roots always seem to find where they need to go. If you’re having trouble keeping that coco pod in place, stick a couple cotton pads or cotton balls around it to help secure it